Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and services provided by Orca Edge ("Orca Edge," "we," "us," or "our"). By accessing our website, requesting a free audit, booking a consultation, or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Orca Edge

Orca Edge builds and manages AI operations infrastructure, including client intake and CRM automation, document generation and review automation, lead qualification and pipeline management, client communication and status automation, and the custom websites, web applications, and mobile applications that support them (collectively, the "Services"), for law firms, financial firms, tax practices, and mortgage brokers.

• Email: mohsin@orcaedge.io
• Phone: +92 324 5008073
• Office: Office No. 2, Floor No. 3, Plaza 74, Spring North Commercial, Bahria Town Phase 7, Islamabad, Pakistan

2. Definitions

• "Website" means the Orca Edge website and any tools or forms hosted on it.
• "Client" means a business or individual that engages Orca Edge to provide Services.
• "Project Agreement" means a separate written proposal, statement of work, quote, or contract describing the specific Services to be delivered.
• "Deliverables" means the websites, systems, applications, dashboards, workflows, code, designs, or other materials produced by Orca Edge for a Client.
• "Performance Commitment" means any specific, measurable commitment described in Section 15, where offered.

3. Scope of These Terms

These Terms apply to your general use of our Website and initial interactions with us. Paid engagements are governed primarily by a separate Project Agreement. If there is any conflict between these Terms and a signed Project Agreement, the Project Agreement controls for that engagement.

4. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use our Services. By using our Services, you represent that you meet these requirements and that any information you provide is accurate.

5. Free Audits, Quotes, and Proposals

We may offer a complimentary audit or assessment of your current systems, such as our billable-hours leak audit. Any audit, quote, or proposal is provided for informational purposes, is non-binding, and does not constitute a contract unless and until reflected in a signed Project Agreement. Estimates of results, timelines, or improvements are illustrative; specific outcomes are only committed to where expressly stated in a written Performance Commitment under Section 15.

6. Services and Project Delivery

The specific scope, timeline, deliverables, fees, and milestones for any engagement will be defined in a Project Agreement. We follow a staged delivery model (Discover, Build, Pilot, Manage, Scale) with Client approval at each stage. We will perform Services with reasonable skill and care. Changes to an agreed scope ("change requests") may affect fees and timelines and will be handled as set out in the applicable Project Agreement.

7. Client Responsibilities

To enable us to deliver the Services, you agree to:

• Provide accurate information, content, access, and materials in a timely manner.
• Obtain all rights, licenses, and consents necessary for any content or data you provide to us.
• Review deliverables and provide feedback within agreed timeframes.
• Complete any onboarding, training, or configuration steps reasonably required to operate the system.
• Ensure your use of the Deliverables complies with applicable laws, including privacy, professional conduct, and consumer protection rules that apply to your firm.

Delays caused by missing information, approvals, or access may affect timelines and are not the responsibility of Orca Edge.

8. Fees and Payment

Fees, payment schedules, and invoicing terms are set out in the applicable Project Agreement. Unless otherwise stated, fees are exclusive of applicable taxes, and payments are non-refundable once the corresponding work has been performed, except where a refund is expressly provided under a written Performance Commitment (Section 15). Late payments may result in suspension of work or Services.

9. Intellectual Property

Deliverables. Upon full payment of all applicable fees, ownership of the final custom Deliverables created specifically for a Client transfers to that Client, except as described below.

Orca Edge pre-existing materials. We retain all rights to our pre-existing materials, tools, frameworks, methodologies, reusable components, and know-how, including the Orca Edge AI Operations OS framework and methodology. To the extent any such materials are incorporated into a Deliverable, we grant the Client a non-exclusive, perpetual license to use them as part of the Deliverable.

Third-party materials. Deliverables may include third-party software, libraries, or services subject to their own licenses, which the Client agrees to comply with.

Our brand. "Orca Edge," "Orca Edge AI Operations OS," our line "Infrastructure Before More Software," our logos, and related marks are our property and may not be used without our written permission. We may reference completed work in our portfolio and marketing unless otherwise agreed in writing.

10. Third-Party Services

Our Services and Deliverables may rely on or integrate with third-party services (for example, scheduling, hosting, CRM, e-signature, messaging, or analytics providers). We do not control these third parties and are not responsible for their availability, performance, terms, or pricing. Your use of such services is subject to their respective terms.

11. Acceptable Use

You agree not to:

• Use our Website or Services for any unlawful, harmful, or fraudulent purpose.
• Attempt to gain unauthorized access to our systems or interfere with their operation.
• Reverse engineer, copy, or resell our proprietary materials except as permitted.
• Upload or transmit malicious code or infringing content.

We may suspend or terminate access for violations of this section.

12. Confidentiality

Each party may receive confidential information from the other. Both parties agree to keep such information confidential, use it only for purposes of the engagement, and protect it with reasonable care. This obligation does not apply to information that is public, independently developed, or required to be disclosed by law.

13. Data Protection

Where we process personal data on your behalf as part of the Services, we do so in accordance with our Privacy Policy and the applicable Project Agreement, which may include data processing terms. You remain responsible, as the controller, for the lawfulness of the data you provide and for providing appropriate notices and consents to your own clients.

14. Warranties and Disclaimers

We provide the Services with reasonable skill and care. Except as expressly stated in a Project Agreement or in a written Performance Commitment under Section 15, the Website and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website or Services will be uninterrupted, error-free, or completely secure. Other than any specific, written Performance Commitment provided under Section 15, we do not guarantee any particular business result, increase in inquiries, signed clients, revenue, or growth, as outcomes depend on factors including your market, pricing, staffing, and your own use of the system.

15. Performance Commitments

Where expressly offered and documented in a Client's Project Agreement, Orca Edge may provide a specific, measurable Performance Commitment on an engagement, on the following terms.

15.1 What is committed. The specific target, the baseline it is measured against, the measurement period, and the method of measurement will be defined in writing in the Project Agreement before work begins. No Performance Commitment exists unless it is defined this way in writing.

15.2 Client conditions. A Performance Commitment applies only if, throughout the measurement period, the Client keeps the system live and in active use as delivered, completes the onboarding and training provided, provides timely access to accounts, data, and integrations reasonably required, implements our reasonable optimization recommendations within the timeframes requested, responds to our requests for information or approvals within the window stated in the Project Agreement, and has paid all amounts due.

15.3 Measurement. Performance is measured over the full period stated in the Project Agreement against the agreed baseline, using the data sources and metrics specified there.

15.4 Remedy. If a documented target is not met despite the Client having met all conditions in Section 15.2, the remedy will be as stated in the Project Agreement, which may include continued optimization work at no additional service cost or another remedy expressly agreed in writing. Any such remedy is the Client's sole and exclusive remedy under the Performance Commitment.

15.5 Exclusions. A Performance Commitment does not apply where the target is affected by factors outside Orca Edge's reasonable control, including the Client's failure to meet the conditions in Section 15.2, changes the Client makes to the system, business closure or pause, pricing or staffing decisions, force majeure, or third-party service outages.

16. Limitation of Liability

To the maximum extent permitted by law, Orca Edge will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to your use of the Website or Services.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to a given engagement will not exceed the total fees paid by you to Orca Edge for that engagement during the three (3) months preceding the event giving rise to the claim. Nothing in this section limits any remedy expressly provided under a Performance Commitment in Section 15.

17. Indemnification

You agree to indemnify and hold harmless Orca Edge and its personnel from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or any content or data you provide that infringes the rights of a third party or violates applicable law.

18. Term and Termination

These Terms remain in effect while you use our Website or Services. We may suspend or terminate your access to the Website at any time if you violate these Terms. Termination of a paid engagement is governed by the applicable Project Agreement. Provisions that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification) will survive.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-laws principles. The courts located in Islamabad, Pakistan shall have jurisdiction over any disputes arising out of or relating to these Terms, unless otherwise agreed in a Project Agreement. Nothing in this section limits any mandatory consumer rights you may have under applicable local law.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Website or Services after changes take effect constitutes acceptance of the revised Terms.

21. Contact Us

For questions about these Terms, contact us at: